Effective communication TRAINING AGENDA Section 1: Why do we need communication & why sometimes it does not work The importance of communication in cooperation and relationship building Sources of distortion and barriers in the communication process What we care about in communication - individual needs, team needs The importance of setting and maintaining rules for mutual collaboration, in a team Section 2: How to communicate to communicate in a team Communication styles and defining one's own communication style Ways of recognizing typical behaviour and communication styles R Verbal communication R Non-verbal communication R Stereotypes in communication R Emotions in communication Individual adaptation of communication style to the recipient Small things matter - the same message, the same goal, but tailored to communication style - let’s see the difference and impact Ability to read the interlocutor and applying their personality and communication style for even better teamwork Section 3: Communication strategy in practice How to talk - communication skills in practice: R Active listening - how to listen to hear - techniques to really hear the message rather than hearing what we want to hear R How to communicate, clarify, elaborate to be understood and professional Separating emotions from facts Feedback in a team Section 4: Specifics of various communication forms Characteristics of face-to-face conversation, hone conversation, video conversation and email contact Communication tools and body language significance depending on the form of communication Principles of communication and our needs depending on the form of communication
