Section 1: Diversity management – trend or normality
What is diversity management
Is diversity about different genders, ages.... Or competences, predispositions and various traits
Best practice and antipatterns in diversity management incorporation
Key aspects and points of the standard for diversity management and employee inclusion
Section 2: Implementing and sustaining a culture based on diversity management
How to find ourselves in such a diverse environment - is diversity a benefit or risk; or maybe it's our belief that we can turn into 'taming' something unknown
Benefits of diversity management - for the team, for the employee, for leaders
Key values of a diverse culture - how to create, recognise and promote them in the organization
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Why do we need to start with a sense of safety?
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How to turn openness, respect, partnership curiosity and humility into behaviours that are indicative of a diverse organization
How your culture and values support you in implementing diverse environment
Section 3: Introduction of a diverse culture
How to prepare yourself to be open to diversity - how to understand different perspectives, how to respect them despite lack of understanding, and what if you don't want to accept "otherness"
How to prepare employees for diverse culture aligned with the requirements of the organization and local specifics
Where to start - how to choose the elements to implement diversity management
The role of leaders and employees in the change process
Process map - what you already have, what you can implement to effectively implement diversity management
Section 4: Everyday communication in diverse environment
Methods in communication for changing perspectives, including needs orientation
How to develop mutual collaboration rules bringing people together - maybe a team mission statement, Johari window, or a hot chair
The individual approach, and the points of contact in communication that will facilitate our daily collaboration
Section 5: Collaboration in multicultural environment
Awareness of differences in communication, including cultural differences, affecting misunderstandings in communication
Similarities and differences in international communication, behaviour and customs
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Initiating relationships
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Small talk
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Approach to feedback
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Approach to leadership depending on the culture
How to run meetings
Customs
Communication - tools to facilitate collaboration and mutual understanding - how to create the mutual understanding despite differences
Section 6: Designing processes geared towards diversity management
Diversity-focused recruitment
Designing onboarding in a diversity culture
Diversity-sensitive development programmes
Diversity-focused interdisciplinary communication and collaboration projects - how to see the value of being diverse in practice
Employee journey - how to build experience, engagement, motivation
