Difficult conversations with English-speaking employees
TRAINING AGENDA
Goals:
Learning about intercultural differences and aspects of communication in different cultures
Practicing introducing a new employee (foreigner) to the principles of personnel policy and Polish labor law
Learning the rules of a difficult conversation based on being mindful of your own and other peoples’ needs
Learning the rules of feedback and conducting a difficult conversation with an employee regarding changing positions or terminating cooperation
Section 1: The importance of communication in collaboration and building relationships
The importance of communication in collaboration and building relationships
Values, behaviors, attitudes and communication styles in different cultures
Cultural differences in various areas (time, relationships, management styles, approach to work)
Stereotypes and their impact on communication barriers
New employee introduction process (foreigner in a company) - workshop
Conversation with an employee about employment and labor law in a company
Section 2: How to deal with difficult situations in a professional manner
Creating effective messages - key words and catch-call phrases which unlock closed doors
Communication focused on understanding needs
How to formulate questions to build a solution-oriented approach, and not a problem
Managing our own and our employees’ emotions
Section 3: Difficult conversation in practice
Feedback on performance at work
Clarification of the rules on employment and regulations in an understandable way: discussion regarding leave, calculating remuneration, formalities for foreign employment
Communicating difficult information: position change, degradation, changing other job conditions.
The course of an employee disciplinary interview.
How to conduct a conversation if an employee has grievances?
